Information We Collect

When You Book Our Service

To prepare and deliver your meal, we need certain details. Here's what we collect when you make a booking:

• Your name and contact number so we can confirm details and reach you if needed
• Your email address for booking confirmations and receipts
• Service location address where we'll be cooking
• Dietary preferences, restrictions, or allergies to ensure safe meal preparation
• Payment information processed securely through our payment provider
• Special requests or notes about your event

Automatically Collected Information

When you visit our website, we collect basic technical information that helps us keep the site running smoothly:

• Device type and browser information
• IP address and general location data
• Pages you visit and time spent on our site
• Referring website if you clicked through from somewhere else

How We Use Your Information

We're a small operation, and every piece of information you share with us serves a specific purpose related to providing our cooking service.

We won't use your information for unrelated marketing or sell it to third parties. If we want to send you updates about new menu items or special offers, we'll ask for your permission first.

Information Sharing

Running our mobile cooking service means working with a few trusted partners. Here's who might see some of your information and why:

Service Providers

• Payment processors handle your credit card information securely. We never see or store your full payment details.
• Email service providers help us send booking confirmations and communicate with you.
• Website hosting companies store our site data, including contact form submissions.

Legal Requirements

We'll share information if required by Canadian law, court order, or government request. This might happen in cases involving public safety or legal proceedings. We'll notify you if this occurs unless prohibited by law.

Your Privacy Rights

Canadian privacy laws give you control over your personal information. Here's what you can do:

To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 30 days and work with you to address your request.

Data Security

Protecting your information matters to us. We use several security measures to keep your data safe:

• Encrypted connections when you submit information through our website
• Secure servers with restricted access for storing booking details
• Payment processing through certified providers who meet industry security standards
• Regular backups stored securely to prevent data loss
• Limited employee access to customer information based on job requirements

No system is completely bulletproof, but we take reasonable steps to protect your data from unauthorized access, alteration, or disclosure. If we experience a security breach that affects your information, we'll notify you and relevant authorities as required by Canadian law.

Data Retention

We keep your information only as long as needed for the purposes described in this policy or as required by law.

Booking Information

After your service is complete, we keep booking records for three years. This helps us with accounting, tax requirements, and handling any follow-up questions or concerns about your meal.

Dietary Restrictions

We maintain allergy and dietary preference records for five years or until you ask us to delete them. This safety measure helps prevent issues if you book again in the future.

Marketing Lists

If you opted in to receive updates, we'll keep your contact information until you unsubscribe or ask to be removed.

When retention periods end, we securely delete or anonymize your information so it can no longer identify you.

Cookies and Tracking

Our website uses cookies and similar technologies to function properly and understand how visitors use our site.

Essential Cookies

These are necessary for our website to work. They remember your booking details as you move through the reservation process and keep your session secure.

Analytics Cookies

We use analytics tools to see which pages people visit and how they navigate our site. This helps us improve the booking experience. These cookies collect anonymous information and don't identify you personally.

Most browsers let you control or block cookies through settings. Keep in mind that disabling cookies might affect how our booking system works.

Children's Privacy

Our mobile cooking service is designed for adults booking events. We don't knowingly collect information from anyone under 13 years old. If you're a parent who discovers that your child has shared information with us, please contact us and we'll delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll change the effective date at the top and post the updated version on our website. For significant changes that affect how we use your information, we'll notify you by email if we have your contact details.

We encourage you to review this policy periodically, especially before providing new information or booking our service again.